When you’re ready to travel again,
we’ll be ready to welcome you.
As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests
– by redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness by:
Using new science-led protocols and service measures
Partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey
Launching a global IHG Clean Promise
IHG Way of Clean
We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
IHG Way of Clean already included deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the hotel, which may include:
- Reception: Reduced contact at check-in, perspex Screens, touchless transactions, sanitizer stations, sanitized key-cards.
- Guest Room: Reduction of in-room furnishings/high-touch items, new laundry protocols.
- Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, fitness centers and lounges.
Supporting the Wellbeing of Guests and Colleagues
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
Global Cleanliness Board & Clean Champions
Leading this work is our Global Cleanliness Board – a group of IHG experts in operations, health, safety and guest experience colleagues working with external specialists to define solutions, best practice and implement processes including James Merlino, Chief Clinical Transformation Officer, and team from the Cleveland Clinic, who will provide expert counsel on translating clinical concepts, infectious disease management and overall health optimization.
Our hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.